Terms of Business
1. General Information
1.1 Company Details
RNS Homes is a property management company specialising in guaranteed rent schemes, social housing solutions, and property management services.
1.2 Contact Details
For any queries regarding these terms, please contact us via email or telephone provided on our website.
1.3 Modification of Terms
We reserve the right to update these terms at any time. Any changes will be effective immediately upon being posted on our website.
2. Services Provided
2.1 Guaranteed Rent Scheme
RNS Homes agrees to pay landlords a fixed monthly rent as outlined in the agreement, irrespective of tenant occupancy.
2.2 Property Management
We provide comprehensive property management services, including tenant placement, maintenance coordination, and compliance with legal standards.
2.3 Social Housing Partnerships
We collaborate with local authorities, councils, and public sector organisations to address housing needs through managed properties.
3. Landlords' Responsibilities
3.1 Property Standards
The property must meet safety, hygiene, and legal requirements as per local authority standards before entering into a guaranteed rent or management agreement.
3.2 Access to Property
Landlords must provide access to the property for inspections, viewings, and maintenance as necessary.
3.3 Insurance
Landlords are required to maintain adequate building insurance during the term of our agreement.
3.4 Termination
Either party may terminate the agreement in writing, adhering to the notice period specified in the agreement.
4. Tenants' Responsibilities
4.1 Payment of Rent
Tenants must pay rent in full and on time, as outlined in the tenancy agreement.
4.2 Property Care
Tenants are responsible for maintaining the property in good condition and reporting any damages or maintenance issues promptly.
4.3 Compliance with Tenancy Agreement
Tenants must comply with all terms outlined in their tenancy agreement, including behaviour and usage of the property.
4.4 Termination
Tenants must provide notice as per the terms of their tenancy agreement if they intend to vacate the property.
5. Fees and Payments
5.1 Fees for Landlords
Fees for property management services are clearly outlined in the service agreement.
5.2 Payments to Landlords
Guaranteed rent payments will be made monthly, as per the agreed terms.
5.3 Tenants’ Deposits
All tenant deposits are secured in a government-approved deposit protection scheme in accordance with legal requirements.
6. Dispute Resolution
6.1 Complaints Procedure
Any complaints regarding our services must be submitted in writing. We aim to resolve complaints within 14 business days.
6.2 Legal Disputes
For unresolved disputes, parties agree to seek mediation before pursuing legal action.
7. Liability
7.1 Landlords’ Liability
Landlords remain responsible for structural issues, legal compliance, and property insurance unless explicitly stated otherwise in the agreement.
7.2 RNS Homes’ Liability
We are not liable for unforeseen damages, loss of rental income beyond the guaranteed amount, or tenant-related disputes beyond our management responsibilities.
8. Data Protection and Privacy
8.1 Personal Information
We collect and process personal information in accordance with GDPR and our Privacy Policy.
8.2 Confidentiality
All personal and business information shared with RNS Homes is treated with the utmost confidentiality.
9. Termination of Services
9.1 By Landlords or Tenants
Notice periods for termination must be adhered to as outlined in the agreement.
9.2 By RNS Homes
We reserve the right to terminate agreements if terms are breached or if external circumstances prevent the continuation of services.
10. Governing Law
These Terms of Business are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
