RNS Homes — Website Terms & Service Information

Last updated: 6 October 2026

1. Scope and status of this page

This page explains how RNS Homes Ltd operates and the standard basis on which we provide our services to landlords, local authorities, councils and other public-sector or housing partners.

This page is provided for general information and enquiries only. It is not an offer capable of acceptance, a quotation, or a contract.

Each landlord, council or partner engagement is governed by the individual written agreement signed by the relevant parties. If anything on this page conflicts with a signed agreement, the signed agreement takes precedence. The rent offered, contract term, services, obligations and any other arrangement are agreed in writing in each individual case and depend on the property and circumstances concerned.

2. About RNS Homes

RNS Homes Ltd provides guaranteed rent and property management services in London. We also work with local councils and public-sector organisations to provide quality social housing and help address borough housing demand.

We have managed more than 300 properties since 2020.

Company details

RNS Homes Ltd
128 City Road
London
England
EC1V 2NX
Registered in England and Wales (company number 12981953)
VAT number 442 857 475

Email: info@rns-homes.com
Telephone: 020 3026 4428
Written correspondence can be sent to our registered office address above.

Registrations and memberships

• Property Redress Scheme — PRS039748
• NRLA — 3139491
• ICO — ZB907110

3. Our services

3.1 Guaranteed rent for landlords

Subject to the property and the written agreement, we may offer landlords:

• a fixed monthly rent;
• a fixed term of up to 5 years;
• payment regardless of whether the property is occupied; and
• payment during any void period.

The rent offered, payment arrangements, term and other conditions will be confirmed in the individual written agreement. Nothing on this page is a quotation or guarantee of the amount that may be offered for a particular property.

3.2 Property management

As part of our guaranteed rent and management service, we may provide:

• tenant sourcing and screening;
• day-to-day property management;
• tenant communication and management;
• handling of basic maintenance matters; and
• coordination of relevant property issues.

There is no management fee charged to the landlord for the guaranteed rent and property management service described on this page. The rent we offer is the amount the landlord receives, subject to the terms of the signed agreement.

We do not present hidden charges. If any separate fee, cost or charge applies to a particular arrangement, it will be explained and confirmed in writing before the relevant person commits to it.

3.3 Property condition

Subject to the individual written agreement, we guarantee the condition of the property on return in accordance with the condition and handover requirements set out in that agreement.

3.4 Social housing solutions

We work with local councils and public-sector organisations across London to provide quality social housing solutions.

Our services may include:

• providing or procuring suitable accommodation;
• supporting tenant nominations and placements;
• property and tenancy management;
• coordinating maintenance and compliance matters; and
• working with councils and public bodies to help address housing demand.

The precise services, standards, reporting arrangements, payment provisions and responsibilities of each party will be set out in the relevant written agreement.

4. Term and termination

Agreements may run for a fixed term of up to 5 years, as set out in the signed agreement.

End-of-term options, termination rights, notice requirements and any early termination arrangements are governed by the relevant signed agreement. Any handover or return of the property is subject to the property being returned in the condition and by the date required by that agreement.

Nothing on this page changes or overrides the termination or notice provisions in an individual written agreement.

5. Landlord responsibilities

A landlord engaging with RNS Homes is responsible for ensuring that:

1. They own the property or are properly authorised to let it.
2. They have obtained all necessary consents and permissions, including any required consent from:
   • a freeholder or superior landlord;
   • a mortgage lender;
   • an insurer; and
   • any other person or organisation whose consent is required.
3. The property complies with all applicable laws and regulations, including requirements relating to:
   • gas safety;
   • electrical safety and the electrical installation condition report (EICR);
   • energy performance and the energy performance certificate (EPC);
   • smoke alarms;
   • carbon monoxide alarms; and
   • property licensing and HMO requirements in the relevant borough.
4. They provide accurate, complete and up-to-date information about the property.
5. They tell us about any restrictions, covenants, conditions or other matters affecting the property or its use.
6. They allow reasonable access for repairs, inspections, maintenance and statutory safety checks.
7. They maintain appropriate landlord and property insurance.
8. They keep us informed of any relevant changes affecting the property, their authority to let it, or the consents and insurance arrangements applying to it.

The specific responsibilities of the landlord will be set out in the relevant written agreement. A landlord remains responsible for matters that the signed agreement places on them.

6. Council and public-sector partner responsibilities

A council or public-sector partner engaging with RNS Homes is responsible for:

1. Nominating and referring tenants or placements in accordance with the agreed process.
2. Providing accurate and timely information needed for placements, management and decision-making.
3. Cooperating with agreed compliance, safeguarding and reporting requirements.
4. Paying the agreed sums in accordance with the agreed payment schedule.
5. Working with RNS Homes to fulfil the requirements set out in the individual written agreement.
6. Informing RNS Homes promptly of any material change affecting a placement, tenant, property or agreed service.

The precise responsibilities of each council or partner will be set out in the relevant written agreement.

7. Fees and payments

There is no management fee charged to the landlord for the guaranteed rent and property management service described on this page.

The rent offered is the amount the landlord receives, subject to the signed agreement. Any separate fee, cost or charge that applies to a particular service or arrangement will be confirmed in writing before the relevant person commits to it.

Payment amounts, payment dates, deductions, adjustments and other financial arrangements are governed by the relevant written agreement.

8. Complaints

We aim to provide a professional service. If you are unhappy with any aspect of our service, please tell us. Our full complaints procedure (including how to complain, our response times, and how to escalate a complaint to the Property Redress Scheme) is set out on our Complaints page. RNS Homes Ltd is a member of the Property Redress Scheme under membership number PRS039748.

Complaints can be sent to info@rns-homes.com or by post to RNS Homes Ltd, 128 City Road, London, England, EC1V 2NX.

9. Liability

This section describes the standard basis on which liability may be addressed where relevant provisions are included in an individual written agreement. It does not create contractual obligations independently of a signed agreement.

To the extent permitted by law, liability arising under or in connection with an individual written agreement is limited to losses that are a foreseeable result of a breach of that agreement.

To the extent permitted by law, RNS Homes Ltd is not liable for:

• indirect or consequential loss;
• loss of profit; or
• loss caused by an event outside our reasonable control.

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be excluded or limited; or
• any statutory right or remedy that cannot lawfully be excluded or limited.

If a person is acting as a consumer, nothing on this page or in any applicable agreement affects their statutory rights as a consumer.

Any liability provisions applying to a particular engagement will be governed by the relevant signed agreement and applicable law.

10. Events outside our reasonable control

An event outside our reasonable control may include circumstances such as severe weather, natural disaster, fire, flood, epidemic, interruption to utilities or communications, industrial action, government action, civil disorder or failure of third-party services.

Where such an event affects the provision of services, we will take reasonable steps to reduce its impact and will communicate with the relevant landlord, council or partner where appropriate.

This section does not remove any obligation that cannot lawfully be excluded or delay any action required by law or by an individual written agreement.

11. Intellectual property

The content, design, branding, names, logos, graphics and other materials on this website belong to RNS Homes Ltd or are used with permission.

You must not copy, reproduce, republish, adapt, distribute or commercially reuse any website content, branding or logos without our prior written permission, except where permitted by law.

12. Website information

We aim to keep the information on this website accurate and up to date. However, website content is general information and may not reflect the terms of a particular landlord, council or partner engagement.

The availability of this website may occasionally be affected by maintenance, technical issues or circumstances outside our reasonable control. The website does not replace professional advice or the individual written agreement governing a particular engagement.

If you are considering our services, please contact us so that we can discuss your requirements and provide information specific to your property or organisation.

13. Governing law and jurisdiction

This page and any dispute arising out of it or the services described on it are governed by the law of England and Wales.

Subject to any mandatory rights or protections that apply by law, the courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with this page or the services.